RETURNS & REFUNDS
ChewPets is confident on the products quality therefore we offer easy return & refund on our website by e-mailing Hello@chewpets.com
To protect and ensure that all customers return and refund requests are handled appropriately we may require a receipt or proof of purchase.
Our refund & return policy is only valid within 15 days after customer receives product.
Remember, we do not cover shipping costs for returns/exchanges at this time. If you return an item, shipping cost is NOT refunded.
There are situations that we will decline return or refund such as:
- Products that were not bought directly from ChewPets– like from a different store
- Products that have been defaced
- Products with missing labels
- Products without receipts or store IDs
- Products that haven't been cleaned
- Products that have been lost or damaged to the point where they aren't usable